Notes for the
Reflective Practitioner

by Paul Pribbenow, Ph.D.

Philanthropy is a journey. 

Let JGA be your guide.

Johnson, Grossnickle and Associates LLC
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Franklin, IN  46131
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Volume Two, Number Six (August  2001)

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 "What we have loved, others will love, and we will teach them how."

(W. Wordsworth, from "The Prelude")

 NOTES FROM READERS

 >>What you think<<

I trust and hope that your summer has been relaxing and refreshing.  It has been relatively quiet here, with just a few notes from readers, many of them personal updates, for which I am grateful.

Ray Marshall, one of our Canadian colleagues, writes wisely of the value of “letting go” of self-imposed expectations, learning to be where you need to be.  The idea of being present to others has come up often for me these past several months.  My brother, Dean Pribbenow, suggests that being present for your child is one of the core lessons of being a parent (which my wife and I soon will be, to our adoptive son from Vietnam!) 

Several of you write to thank me for what you call the “service” of these newsletters.  I’m intrigued by that notion.  The occasion to think, reflect, be led to new words and concepts (or reminded of those faded from our minds), consider alternative perspectives—perhaps a service, but certainly also a labor of love (which I believe it must become for all of us).  The work of philanthropy…the labors of love.  Our work, our labors.

Some of my closest advisors suggest a slight adjustment editorially in these Notes—namely, drop a page or two from each issue.  Which I will do, both as a way of focusing better on what I think is most important (we can all use a good self-editor!) and also as a nod to my readers, whose lives and schedules don’t always allow for so much text.  Let me know what you think.

Occasionally, I (or my colleagues) refer to items from previous issues of Notes.   If you have not been a subscriber previously, and wish to review our conversations, past issues of Notes are available on-line at www.jgacounsel.com.  The website version of Notes also includes helpful hyperlinks to sources for purchasing or subscribing to the various publications mentioned in Notes.   I thank my friends at Johnson, Grossnickle and Associates for their abiding support for our reflective practice.

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REFLECT ON THIS

>>I need your help<<

Not long ago, Fred, the president of the small Lutheran congregation I serve as interim minister, and I were outside the church after services and a woman pulled up in an old, rusted-out car.  I had met her before and knew what she wanted.  “I need your help,” she said, “My husband is in the hospital in Indianapolis and I need money for gas to go and visit him.”  I had no way to evaluate her request, no context for knowing whether she truly needed the money or not, what she might do with the money if I gave it to her, but she was asking for my help; she was asking me, and so I gave her the ten dollars I had in my pocket, said that I hoped her husband would recover, and she was on her way.

As she pulled away, Fred looked at me and said exactly what I knew he would say, perhaps what he should have said, “I’m not sure she was telling the truth.  I’ve seen her around and she often comes to the food pantry several times in the same day, trying to get more than she deserves.”  I agreed that I might have been duped, it was hard to know, but she had asked for my help and I responded as best I could.

I need your help.  This is such a difficult issue for those of us in this contemporary age.  The requests for our assistance come in slicker and slicker forms—in fact, some of us create those glitzy forms—and you never quite know what to believe, or whether someone is trying to put something over on you.  What is the right thing to do?

These questions were on my mind as I recently read the familiar biblical story of the so-called Good Samaritan.  The parable seems to offer an obvious answer to our dilemma: When someone is in need, we have the obligation as neighbors to respond to that need (not to pass by on the other side).  What could be simpler?  Clearly, then, I did the right thing; I was a Good Samaritan to the woman asking for my help.

But I wonder if we might look at the story of the Good Samaritan from another perspective, not from the view of those of us called to help, but instead through the eyes of those who, like the traveler on the road, robbed and stripped of all he has, need our help.  Can we put ourselves in the place of the needy, see what it is like to ask for help, to need a neighbor?

I think that asking for help is much more difficult than giving.  We have a hard time imagining that we can’t take care of ourselves, that we need someone, that we must ask for someone to go out of their way to help us…we have a hard time saying “I need your help.”  And because of that I think we have trouble understanding what it means to be a good neighbor.

Being a good neighbor means that there is mutuality, at least two sides to a relationship.  It is not simply someone who needs help on one hand and someone there to help on the other…it is two people, both in need, both able to help.  Can we imagine ourselves as both the needy and the provider?

 “I need your help” may be the most difficult words we self-sufficient 21st century humans have to say, which is why I gave the needy woman the cash I had in my pocket.  I need your help, she said, and the neighbor in me, trying to figure out how to say those same words when I am in need, responded as best I could.  It wasn’t about being a Good Samaritan—it’s actually pretty easy to be the giver—it’s about the commonality of need—it’s about sharing all we have and do not have.

Learn how to say, “I need your help,” and from there (!) learn what it means to be a good neighbor, not just to someone, but with the others in our lives, both friends and strangers, with whom we share all that we have to offer each other.

 [Questions for discussion:  How do you respond when a street person asks for your help? What might we learn from how others ask us for help—think especially about someone coming to your door, calling you on the phone, stopping you on the street?  What do you think it means to be a neighbor?  Think about a time when you needed help—were you able to ask for it?]

>>A new definition of accountability <<

Peter Block, whose work I’ve discussed here before, has a remarkable vision for helping organizations become more service-driven.  His “Stewardship: Choosing Service over Self-Interest” (Berrett-Koehler, 1993) has been influential in my work as a manager as he urges us to consider how to create accountability at all levels of an organization by placing control close to the core work.  In a recent issue of “Leadership in Action” (Volume 20: No. 6, January/February 2001), Block is interviewed and offers these ideas about redefining accountability.

  • We must move from a culture that treats accountability as a form of compliance to one where accountability is a choice to care for the well being of the whole (balancing the deep individualism of our society).  The truth is that people must choose to be accountable; they are not held accountable.  We must create a culture in which accountability is chosen.
  • Organizational leaders can nurture this change to a culture of accountability by changing our minds about the nature of control.  We can’t control whether someone chooses accountability, but we can create contexts and incentives to encourage ownership, involvement, and ultimately the choice to be accountable.
  • To be accountable is to be anxious just as to be free is to be anxious—and most people would rather choose the safe way and not face the anxiety.  We don’t want the responsibility in our hands.  Let the boss take care of that.  Accountability, however, is the bedrock of democracy and the future well being of our society depends on our willingness to face the anxiety of freedom and accountability.
  • We must shrink our notions of leadership back to manageable perspectives, discover some humility, bring people together and help them pay attention to what is important, but don’t expect we can save the day.
  • Though the notion of accountability is labeled as idealistic (and applauded by everyone as a good idea, just too difficult to make happen in the “real” world), it really is just good common sense—in itself a radical notion.  It takes courage, a willingness to be vulnerable, to weather great unpredictability, to have faith and hope, and to have reasons for doing this that go beyond economics.  To build a culture of accountability, a genuine learning organization, a democracy, means that there will be stress, and we must be willing and ready to bear that stress if we hope to make things better.
  • Leaders need deeper humanistic learning—philosophy and the humanities are going to be the center of leadership training in the future, because leaders need to understand more fully, more broadly, more richly.  Block starts his training program with the proviso: “You will learn nothing here that you can use in the next week.”  That takes the burden off the participants.  Thinking, for once, may actually lead to meaningful change…but probably not tomorrow.

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PRACTICE THIS

>>Reading lists<<

Summers seem a traditional time for making reading lists unencumbered by professional duties or disciplinary edicts.  At least that is our fond and nostalgic hope.

Harold Bloom, the Yale University and NYU humanities professor, suggests in a delightful “Harvard Business Review” (May 2001) interview that our reading lists can be the source of imagination and reflection on the human condition.  He recommends that Bill Gates (of Microsoft fame), and all of us, start by reading the works of Shakespeare.  Reading Shakespeare, he says, “is like overhearing yourself,” not hearing yourself, but overhearing yourself, learning about yourself without self-consciousness.  And there is no better way to learn.  He also recommends Cervantes’ “Don Quixote” and calls Cervantes the best of all novelists, teaching all of us how to develop richer and newer egos by talking with each other.  He says that we must read Ralph Waldo Emerson’s “Self-Reliance,” which so captures the American ethos, while also linking us to general human aspirations throughout the ages.  And finally, he says, we must read Sigmund Freud, the central imagination of our times; the only Western mythology intellectuals have in common.  Bloom’s provocative interview also includes: criticisms of contemporary poetry (“it has no irony, which defines art”) and Harry Potter; his contention that change always arises out of the unexpected, and that good literature can increase our capacity for mastering change; and the conclusion that American religion produces some unique opportunities and strange dangers.  Worth a read.

Not pretending to be Harold Bloom, but nonetheless in her own way inspiring, Carolyn Foster Segal, an English professor at Cedar Crest College, opines in “The Chronicle of Higher Education” (July 6, 2001) that literature and memories of summer reading are for her like Faulkner’s metaphor for the past: “(N)ot a diminishing road, but, instead, a huge meadow which no winter ever quite touches.”  Books are markers, books can save us—quite literally some of us believe.  And that is why our reading lists must never be unpopulated, no matter what season it may be.

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PAY ATTENTION TO THIS

>>Following up on the professions<<

My interests in the nature and meaning of the professions in America sometimes lead me to fascinating alternative perspectives.  Consider two recent articles:

Thomas Malone, professor at MIT’s Sloan School of Management, who is featured in the May 2001 “Fast Company,” suggests that instead of professions (which are but one way of organizing work in society), we may see the reemergence of guilds as the means by which workers associate with others who share an occupational affinity, develop skills, and share needs for benefits and security.  He and colleagues are researching what these new-economy guilds (which were the dominant form of organizing work in the Middle Ages) will look like in the 21st century, suggesting that companies and other organizations may become guilds, more loosely configured than the traditional bureaucratic institutional model, more focused on providing a context that allows workers to do what they do best, whatever that may be.  He points to the emergence of guild-like organizations such as the Web Artists’ Consortium and even some college alumni associations that offer an identity and benefits that are not linked to one employer.  Worth considering what this might mean for philanthropic fundraisers.

“The Wilson Quarterly” (Summer 2001) reports on an article by St. Olaf College professor, Gordon Marino (originally published in “Commonweal,” 3/23/01) entitled “Avoiding Moral Choices.”  Marino’s argument is that the growth in number and influence of professional ethics experts (especially bioethicists) should be a source of concern for our society.  These ethicists, often offering nothing more than common sense advice, pose a danger—not because they’re necessarily wrong—but because the rest of us, taking the easy way out, will avoid moral decisions and issues with the excuse that they are too complicated and best left to the “experts.”  Unfortunately, Marino says, there aren’t any.  I can’t help but think of the stem-cell research debate.  This argument has implications for many professions, as expertise often excuses and skews the responsibility taking that must accompany our lives in the world.

>>Some new resources<<

A couple new sources for your reflective practice.

I’m reading a good bit about the liberal arts these days and especially enjoyed Riches for the Poor: The Clemente Course in the Humanities by Earl Shorris (2nd edition, W. W. Norton, 2000), a fascinating account of how the humanities can be a tool for social change.

Speaking of professionals and the professions, it is always helpful to remember that there are those who do what they love as amateurs—and would have it no other way.  Consider Wayne Booth’s wonderful book, For the Love of It: Amateuring and Its Rivals (University of Chicago Press, 1999).

I recently had a fun assignment: serving as technical editor for the Nonprofit Kit for Dummies, authored by Stan Hutton and Frances Phillips (Hungry Minds Books, 2001).  The book and accompanying CD are quite well done—and particularly helpful for nonprofits just getting started.  I learned a good bit from Hutton and Phillips.

>> A mindset<<

I heard Garrison Keillor read this poem on his daily “Writer’s Almanac” (August 8, 2001) and thought it pretty well summed up why being reflective can seem so difficult.  Read it out loud—it makes an impact.  For poetry lovers, Keillor’s Almanac poems are archived at www.almanac.mpr.org.

"the finger," by Charles Bukowski from Bone Palace Ballet (Black Sparrow Press).

                           the drivers of automobiles

                           have very little recourse or

                           originality.

                           when upset with

                           another

                           driver

                           they often give him the

                           FINGER.

 

                           I have seen two adult

                           men,

                           florid of face

                           driving along

                           giving each other the

                           FINGER.

 

                           well, we all know what

                           this means, it's no

                           secret.

 

                           still, this gesture is

                           so overused it has

                           lost most of its

                           impact.

 

                           some of the men who give

                           the FINGER are captains of

                           industry, city councilmen,

                           insurance adjusters,

                           accountants and/or the just plain

                           unemployed.

                           no matter.

                           it is their favorite

                           response.

 

                           people will never admit

                           that they drive

                           badly.

 

                           the FINGER is their

                           reply.

 

                           I see grown men

                           FINGERING each other

                           throughout the day.

 

                           it gives me pause.

                           when I consider

                           the state of our cities,

                           the state of our states,

                           the state of our country,

                           I begin to

                           understand.

 

                           the FINGER is a mind-

                           set.

                           we are the FINGERERS.

                           we give it

                           to each other.

                           we give it coming and

                           going.

                           we don't know how

                           else to respond.

 

                           what a hell of a way

                           to not

                           live.

>>Subscription information<<

Subscriptions to Notes are simple to establish.  Send me an email at pribbenp@wabash.edu, ask to be added to the list, and you will receive a confirmation from the mailserver at Wabash College that you are on the list.  Please feel free to forward your email versions of Notes to others—they then can subscribe by contacting me.  I also am happy to send Notes as an MS Word attachment to an email, if that would make reading it easier for some of you.  Just let me know.  The current and archive issues of Notes are available on-line at www.jgacounsel.com.

>>Topics for the next issue (October 2001)<<

* A meditation on the choices we make

* Attention management lessons

* Lessons learned from the Smithsonian

(c) Paul Pribbenow, 2001